Simple pricing. No surprises.

Cancel future renewals in the family portal. Access continues until the paid period ends. There is no permanent free plan; deliveries may be held when access or pages run out.

The trial and the Family Plan, monthly or a year at once, are paid by card by the family member who signs up. For shopping, the items and the total are confirmed by fax before any order is placed. Orders start from ¥3,000 of items including tax, not counting delivery. You can pay with the family card, or your parent can pay for themselves. Nothing is dispatched until payment is confirmed, and an order that goes unpaid is cancelled automatically with no charge of any kind.

If you do nothing, the Family Plan starts automatically on the same card when the 30 days end: ¥2,980 a month including tax, with 100 pages a month, renewing monthly until you cancel. To stop it, choose "Do not continue after the trial" under Billing in the portal at any time before the trial ends, and nothing more is charged. We email you 7 days and 2 days before the plan starts. The 30 days are counted from the first fax delivered to your parent. If the welcome fax never reaches them, the 30 days never start and nothing further is charged.

Faxi is used through a fax machine, so your parent does need one. An ordinary home or office fax machine (G3 standard) on a phone line is all it takes. No computer or smartphone is needed. Faxi does not supply fax machines. Creating a family account is free, so you can look around before deciding.

What Faxi requires is an ordinary G3 fax machine and a phone line. It works on fibre (Hikari Denwa) and IP phone lines: we run our own fax machine on an IP phone line every day. Some combinations of line and machine can be unreliable, so we cannot promise every line. If you are unsure about your parent's line, ask us before you pay: call 050-3150-0327 (weekdays 9:00 to 18:00) or email support@msg.faxi.jp.

Sending a fax to Faxi is an ordinary call from their fax machine, charged by their own phone company at its usual rate. That call charge is the only thing your parent pays to send. The trial and the Family Plan are paid by the family member who signs up, and the page allowance counts the pages Faxi delivers, not the faxes your parent sends.

The ¥500 trial fee itself is not refunded. If the trial carries on into the Family Plan and it is not for you, the first monthly charge is refunded in full when you ask within 14 days of that charge, by replying to the email you receive or by writing to billing@msg.faxi.jp. Other service fees already paid are not refunded: there is no pro-rated refund for cancelling partway through a month, and an annual plan is not refunded partway through the year. You can cancel at any time with no cancellation fee and keep using the service to the end of the paid period. For shopping, an order can be cancelled before it is dispatched, and any payment is refunded in full. After delivery, a damaged, defective or wrong item is exchanged or refunded if you contact us within 7 days, and we pay the return shipping. Returns for other reasons, such as a change of mind, are not accepted. Refunds are made within 10 business days by the original payment method.